Terms of use

Draft prepared for attorney review.

Effective date: November 5, 2026

These Terms of Use are an agreement between you and Poppy Surrogacy ([[PLACEHOLDER: legal entity name]]). In these terms, "Poppy," "we" and "us" mean Poppy Surrogacy, and "you" means anyone who uses our website at [[PLACEHOLDER: website domain]], including our pre-screens and applications.

By using our website, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the website.

Who we are

Poppy is an egg donation and surrogacy agency based in Pacific Palisades, California. We recruit and screen egg donors and surrogates, match them with intended parents and coordinate the process.

We are not a medical provider, a law firm, an escrow company or an insurance company. Medical care is provided by licensed clinics and doctors. Each party has their own independent lawyer. Funds are held by an independent escrow company.

Eligibility

You must be at least 18 years old to use our website. Our programs have their own requirements:

• Egg donors must be between 21 and 31 years old and meet the medical and screening requirements of Poppy and the treating clinic.
• Surrogates must be between 21 and 42 years old, have had at least one prior healthy, full-term pregnancy and meet the medical and screening requirements of Poppy and the treating clinic.
• Intended parents must meet the requirements we publish when matching opens [[PLACEHOLDER: intended parent requirements]].

We may change program requirements at any time.

Pre-screen results are not an offer

Our pre-screen gives you an early sense of whether a program may be a fit. It is based only on your answers.

A pre-screen result is not an offer, an acceptance into a program or a promise of any kind. Final eligibility depends on a full application and on screening by Poppy, the treating clinic, mental health professionals and others. We may decline an application at any stage, consistent with the law.

No guarantee of a match or outcome

We work hard to make good matches. But we cannot guarantee that:

• You will be matched, or matched within any time frame.
• A match will lead to an embryo transfer, a pregnancy or a birth.
• Any medical procedure will succeed.

Any timeline we share is an estimate, not a promise.

Your information must be accurate

You agree to give us true, complete and current information, and to update us if anything changes. This matters for your safety and for everyone involved in a match.

If you give us false or misleading information, or leave out important information, we may decline your application or end your participation in a program. We may verify information you give us, with your authorization where the law requires it.

Acceptable use

You agree not to:

• Use the website for any unlawful purpose.
• Submit an application on behalf of someone else without their permission.
• Pretend to be another person or misrepresent who you are.
• Upload content that you do not have the right to share, or that is unlawful, harmful or offensive.
• Try to access accounts, data or systems that are not yours.
• Interfere with the website's security or normal operation, or upload malicious code.
• Use automated tools to scrape, copy or collect information from the website.
• Contact applicants, donors, surrogates or intended parents through information you obtain from the website without their consent.

Content you submit

You keep ownership of the content you submit, such as photos and personal statements. You give Poppy permission to use, copy, store and share that content only as needed to review your application, provide our services and comply with the law, as described in our Privacy Policy.

You confirm that you have the right to share everything you submit, including photos. We will not post your photos or personal details publicly without your written consent.

Messages from us

By giving us your email address, you agree that we may email you about your pre-screen or application. We send text messages only if you agree to receive them. You can opt out of texts by replying STOP and unsubscribe from update emails at any time.

Intellectual property

The website and everything on it, including text, design, graphics, logos and the Poppy name, belong to Poppy or our licensors. They are protected by copyright, trademark and other laws.

You may view and print pages for your own personal, non-commercial use. You may not copy, change, distribute or reuse our content for any other purpose without our written permission.

Links to other websites

Our website may link to websites run by others, such as clinics or resources. We do not control those websites and are not responsible for their content or privacy practices.

Other agreements come first

If you take part in a program, you will sign separate agreements, such as an agency agreement, a surrogacy agreement or an egg donor agreement. If those agreements conflict with these terms, those agreements control.

Not legal or medical advice

The content on our website, including our resource articles, is general information. It is not legal, medical, psychological, tax or financial advice. Reading it does not create a lawyer-client or doctor-patient relationship. Laws and medical guidance change, and every situation is different. Talk to your own lawyer, doctor or other qualified professional before you make decisions.

Disclaimer

We provide the website "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the website will always be available, error-free or secure.

Limitation of liability

To the fullest extent the law allows, Poppy and its owners, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the website. Our total liability for any claim related to the website is limited to [[PLACEHOLDER: liability cap amount]].

Some laws do not allow these limits. If those laws apply to you, some of these limits may not apply.

This section covers your use of the website. Liability related to a program is governed by the separate agreements you sign.

Indemnity

You agree to defend and hold Poppy harmless from claims, losses and costs, including reasonable lawyers' fees, that arise from your misuse of the website, your breach of these terms or false information you submit.

Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute about these terms or the website will be resolved in the state or federal courts located in Los Angeles County, California, and you agree to their jurisdiction. [[PLACEHOLDER: attorney to decide whether to add an arbitration clause or class action waiver.]]

Ending your use

We may suspend or end your access to the website at any time if you break these terms. You may stop using the website at any time. Sections that by their nature should continue, such as intellectual property, disclaimers and limits of liability, will continue after your use ends.

Changes to these terms

We may update these terms. We will post the new version here with a new effective date. If you keep using the website after a change, you accept the updated terms.

General

If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a part of these terms, we have not waived our right to enforce it later. These terms and our Privacy Policy are the full agreement between you and Poppy about the website.

Contact us

If you have questions about these terms, contact us:

• Company: Poppy Surrogacy, [[PLACEHOLDER: legal entity name]]
• Mail: [[PLACEHOLDER: mailing address, Pacific Palisades, California]]
• Email: [[PLACEHOLDER: contact email address]]
• Phone: [[PLACEHOLDER: phone number]]